Shipping policy

Shipping Policy

Last updated:August 20th 2026

This Shipping Policy applies to orders placed through Takumi Supply. All orders are shipped from Japan.

Handling Time

Orders are generally processed within 7-10 business days after payment is confirmed.

Business days exclude Saturdays, Sundays, Japanese national holidays, and announced store closures.

Handling time may be extended during peak periods or when additional customer, payment, or customs information is required.

Shipping Method

Orders are generally shipped by Japan Post International Air Packet.

Takumi Supply may use a comparable shipping service if the selected service is unavailable or unsuitable due to destination, package size, product restrictions, or carrier requirements.

Tracking information will be provided when available.

Estimated Delivery Time

Estimated delivery time is generally 10–25 business days after shipment.

Delivery times are estimates only and are not guaranteed. Customs clearance, postal congestion, weather, holidays, transportation disruptions, or other circumstances outside our control may cause delays.

Handling time is separate from shipping time.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the destination, package weight, dimensions, and available shipping service.

Shipping charges do not include import duties, tariffs, taxes, customs fees, or other import-related charges unless expressly stated at checkout.

Import Duties and Customs Charges

IMPORTANT: ALL ORDERS ARE SHIPPED FROM JAPAN AND MAY BE SUBJECT TO ADDITIONAL U.S. IMPORT DUTIES, TARIFFS, TAXES, CUSTOMS FEES, OR OTHER CHARGES.

ALL IMPORT-RELATED CHARGES ARE THE CUSTOMER’S RESPONSIBILITY.

By placing an order, the customer acknowledges that additional charges may apply and agrees to pay all applicable import-related charges.

Where shipping or customs procedures require Takumi Supply to prepay or collect these charges, the amount may be:

  • collected at checkout;

  • included in the product or shipping price; or

  • requested separately before shipment.

The final amount is determined by the relevant customs authorities or service providers. Takumi Supply cannot guarantee the amount assessed.

Customs Clearance

Customers are responsible for providing complete and accurate information required for shipping, customs clearance, and delivery.

Takumi Supply will declare the shipment contents and value accurately. We cannot mark commercial orders as gifts or declare a false or reduced value.

Customs authorities may inspect, delay, hold, reject, return, or dispose of a shipment in accordance with applicable law. Takumi Supply is not responsible for customs decisions or delays outside our reasonable control.

Address Accuracy

Customers must provide a complete and accurate shipping address, recipient name, telephone number, and email address.

Please contact us immediately if a correction is required. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Takumi Supply is not responsible for delays, loss, or returns caused by incorrect or incomplete customer information.

Refused, Unclaimed, or Undeliverable Shipments

REFUSING DELIVERY, FAILING TO PAY IMPORT CHARGES, OR FAILING TO COMPLETE CUSTOMS PROCEDURES DOES NOT QUALIFY AN ORDER FOR A FULL REFUND.

If a shipment is returned to Takumi Supply, any refund may be reduced by:

  • the original shipping charge;

  • import duties, tariffs, taxes, and customs fees;

  • return shipping charges; and

  • other costs incurred in connection with the shipment or return.

If the shipment is abandoned, destroyed, or otherwise not returned to us, no refund will be issued unless required by applicable law.

Reshipment requires payment of all additional shipping and related charges.

Returns and Exchanges

ALL SALES ARE FINAL.

Takumi Supply does not accept returns or exchanges for change of mind, ordering mistakes, customer preference, delivery delays, or import-related charges.

This does not affect any rights that cannot legally be excluded.

Damaged or Incorrect Items

If your order arrives materially damaged or you receive an incorrect item, contact us at takumisupplyco@gmail.com within 7 days of delivery.

Please include:

  • your order number;

  • a description of the issue;

  • photographs of the item;

  • photographs of the packaging and shipping label.

Do not return or discard the item or packaging before receiving instructions from us.

After reviewing the claim, Takumi Supply may provide a replacement, refund, store credit, or another appropriate remedy.

Lost Shipments

A delayed shipment or temporary lack of tracking updates does not necessarily mean that a shipment is lost.

Please contact us at takumisupplyco@gmail.com if the package has not arrived within a reasonable period. Takumi Supply may request an investigation by Japan Post or the destination postal service.

Any refund or replacement will be determined after the carrier’s investigation and subject to applicable carrier rules and law.

Shipping Restrictions

Customers are responsible for confirming that the products ordered may legally be imported and received at the destination.

Takumi Supply may cancel an order if the product cannot legally or practically be shipped.

Contact

For questions about shipping or delivery, contact:

Takumi Supply
Email: takumisupplyco@gmail.com