Return & Refund Policy

Last updated: August 26, 2026
Thank you for shopping with Takumi Supply.

Returns

Due to food safety, hygiene, and quality-control reasons, food and beverage products are not eligible for return or exchange once they have been shipped. As a general rule, we do not accept returns or exchanges after dispatch.

We also do not accept returns for change of mind, ordering the wrong item, or personal taste preferences.

This policy does not affect any rights you may have under applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 2 days of delivery at:

takumisupplyco@gmail.com

Please include:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the shipping package and shipping label, if damaged during transit

After reviewing the issue, we may offer a replacement, partial refund, or full refund, depending on the circumstances.
Please do not discard damaged items or packaging until we have reviewed your claim.

Lost Packages

Once an order has been shipped, Takumi Supply does not provide replacement shipments for packages lost, misplaced, delayed, or otherwise not delivered by the carrier.
If your shipment appears to be lost, please contact us after the estimated delivery period has passed. We may assist with checking the shipment status or providing information needed for a carrier inquiry, but we do not guarantee a replacement or refund for carrier loss.
We are not responsible for packages that cannot be delivered due to an incorrect or incomplete address provided by the customer.
This policy does not affect any rights you may have under applicable law.

Refused or Unclaimed Shipments

Orders that are refused, unclaimed, or returned because of an incorrect address may not be eligible for a full refund.

Any shipping charges, return shipping costs, customs duties, taxes, handling fees, or other costs incurred may be deducted from any refund where permitted by law.

Refunds

Approved refunds will be issued to the original payment method.
Please allow several business days for your bank or credit card provider to process and display the refund after it has been issued.

Original shipping charges are generally non-refundable unless the refund results from an error on our part or the product arrived damaged or defective.

Customs Duties and Import Charges

International orders may be subject to customs duties, taxes, import fees, or other government charges.
Unless otherwise stated at checkout, these charges are separate from the product price and shipping charge.
Customs duties, taxes, and government fees are generally non-refundable by Takumi Supply.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.
We may be able to cancel an order before it has been processed or shipped. Once an order has entered the shipping process, cancellation may no longer be possible.

Contact

For questions regarding returns, refunds, damaged products, or your order, please contact:
Takumi Supply
Email: takumisupplyco@gmail.com